The owner of Auto Service and Tuning in Hitchin, who’s business prides itself on offering a dealer-level of service to its customers, says TechMan’s extensive list of powerful features has enabled him to “take a little step back” for the first time in more than 30-years.
“It’s all incredibly well-linked too, a far cry from what we were using before. A technician can be working on a car and might spot a broken coil spring – with TechMan, they’re able to take a picture with their tablet and send it straight to the customer with advice and a quote for repair. It’s good for the customer because it gives them even more confidence in our work and it’s good for us because we’re now much more efficient at what we do.”
MOT, service and booking reminders have also contributed to the revenue increase for the Hitchin-based independent. TechMan sends an automated confirmation to customers via text and email as soon as a booking is made, with a follow-up reminder sent 24-hours prior to the scheduled appointment. It’s a feature that has significantly reduced the number of no-shows, according to Claudio.
“Most garage owners are aware of the benefits associated with equipment and training investment but it’s easy to overlook garage management and they’d be surprised at the gains they’ll get with a good Garage Management System. TechMan is so good, I can’t recommend it enough.”
First published on GarageWire – 5 August 2021.
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