Kettering Motorist Centre

Introduction

Kettering Motorist Centre (KMC) is a well-established automotive service provider in Kettering. A little over a year ago, the business switched to TechMan to modernise its operations and enhance customer service.

Since adopting TechMan, KMC has seen marked improvements in its day-to-day operations, customer communication, stock management, parts ordering and overall efficiency.

The Challenge

Before implementing TechMan, KMC relied on outdated software that, while sufficient for managing tyre stock, was not effective for handling customer bookings or managing the increasing complexity of the business.

“Our old system lacked modern features such as automated reminders and efficient invoicing, which limited our ability to enhance customer retention and manage day-to-day tasks seamlessly. We needed something more comprehensive to streamline our operations.”

The Solution

After switching to TechMan, KMC immediately noticed improvements immediately, this includes efficiency in booking customers in for services and processing invoices.

“Invoicing at the end of the day is much faster than it used to be, and the system’s MOT reminders help drive repeat business. Plus, our old system used two separate platforms for different tasks. With TechMan, everything is integrated into one easy-to-use platform.”

The diary and scheduling features in TechMan allow for clear visibility of daily jobs for KMC. The ability to easily assign tasks to technicians has streamlined workflow.

“It’s easy to see what jobs are scheduled for the day and assign them to technicians. We can also spot gaps in the day so we can manage any last-minute bookings which has improved our productivity.”

TechMan’s parts ordering feature has been a standout feature for KMC, helping to simplify stock management and ordering processes. KMC can pre-load parts orders for the next day’s jobs and send off automatically at the end of the day for the ultimate in efficiency.

“We can track and manage stock levels and generate reports on what we need to order. It saves time on stock-taking and having to get on the phone to our suppliers to order parts for each individual job. We can just pre-load all the parts we need for the next day then send all at once. It’s quick and easy!”

TechMan’s customer support has been a crucial aspect of KMC’s success with the system.

“Since TechMan is such a big part of our day-to-day operations, we need any issues resolved quickly, and TechMan has always been there to help via calls or emails.”

The Results

Since adopting TechMan, KMC has seen significant improvements in job bookings thanks to the automatic MOT reminders.

TechMan’s stock management and ordering features have reduced the time spent on phone calls with suppliers and stock-taking.

“We can track what we have in stock and what needs ordering without manual stock checks, which saves the team a lot of time – plus it ensures we aren’t over or under ordering stock for tyres for example.”

Conclusion

“We would highly recommend TechMan to other garages and workshops. It is easy to use and great for customer communications, job bookings, ordering parts, and allocating jobs to technicians. It’s made a big difference to our daily operations and customer service.”