Boosting efficiency and customer satisfaction with TechMan: AG Motors, Cambridge
Since 2021, AG Motors in Cambridge has been using TechMan’s garage management system to enhance their operational efficiency and customer service.
With a growing team of technicians and an expanding customer base, AG Motors needed a solution to streamline operations and ensure customer satisfaction. Erica Adcock, Operations Manager/PA to the Managing Director at AG Motors, shares how TechMan has helped the business.
AG Motors was previously using a different system to manage their garage operations, but as the business grew, it became clear that the system wasn’t keeping up with their needs.
The increased number of technicians and customers demanded a more robust, user-friendly, and customer-focused solution.
“We required something a bit more customer-focused and user-friendly, after hearing about TechMan, we reached out to the team and made the decision to switch to their system straightaway.”
AG Motors implemented TechMan to address their operational challenges, and the benefits were quickly realised. Key features such as efficiency tracking, dynamic reporting, and automated MOT reminders became integral to the company’s success.
Improved Efficiency:
TechMan’s system allows technicians to clock in, view their jobs, and get started immediately, to support efficiency. The system also allows streamlined communication between departments which has also significantly boosted AG Motors’ efficiency.
“The technicians can input notes from each job, which links directly to the service team. This allows the service team to communicate with customers, order parts, and keep everything running smoothly.”
Powerful Reporting:
TechMan’s dynamic reporting features have been invaluable to AG Motors, particularly in tracking technician productivity and managing accounting processes.
“The efficiency report shows us how productive our technicians are and how long each job takes. It helps us identify any issues quickly, ensuring top-notch customer satisfaction.”
Additionally, the accounting reports help AG Motors log invoices, track returns, and manage customer data for MOT reminders.
Customised Features:
AG Motors previously relied on detailed daily reports from their old system. When they couldn’t find this feature in TechMan, they reached out to the TechMan team.
“We spoke to TechMan about how important that report was for us, and they created a bespoke report to fit our needs. You can’t get better customer service than that!”
TechMan’s features have led to measurable improvements at AG Motors, from increased repeat business to streamlined returns processes.
The automated MOT reminders in TechMan have been a game-changer for AG Motors.
“Customers receive an email a month before their MOT is due which serves as a reminder to get booked in (hopefully with us), and we’ve seen an uptick in repeat business thanks to this feature.”
TechMan also supports upselling and follow-ups, with technicians noting future repair needs, prompting the service team to follow up with customers and secure future bookings.
“If a technician is changing tyres and they notice the brakes need doing in say 10,000 miles, they will put a note on the job so the service team can create a follow up reminder to customer, explaining to them that the brakes will need doing soon. The service team then gives the customer a call to book the job in and the majority of the time they will book in again with us!”
TechMan’s returns integration helps AG Motors track stock and manage returns efficiently.
“If a job gets cancelled, TechMan automatically logs the job not completed so the part can be returned, allowing us to send it back to the supplier for credit. This integration is linked to a report that shows anything not credited, making end-of-month queries easy to manage.”
The implementation of TechMan was seamless for AG Motors, with quick onboarding and comprehensive training.
“TechMan got us up and running with no hassle, and the system works perfectly for both the workshop and the office teams. Whenever we need support, they’re just a phone call away—with no waiting times or hold music!”
AG Motors highly recommends TechMan to other garages and workshops. With its intuitive design, robust features, and excellent customer service, TechMan has become an essential tool for AG Motors, enabling them to improve efficiency, enhance customer satisfaction, and continue to grow their business.
From happier technicians and service advisors, to seriously satisfied customers, our all-in-one garage management software delivers clear benefits.
Explore TechMan in real-time in a working garage and see how our extensive integrations can simplify your operations and save hours of time every day.
