CCM

Introduction

CCM Garage, a prominent automotive service provider in Surrey and Sussex, faced significant operational challenges with their outdated, paper-based management system. Seeking a modern solution, they partnered with TechMan to streamline their processes and enhance customer service. This case study explores how TechMan’s innovative garage management system transformed CCM Garage, resulting in improved efficiency, increased profitability, and a superior customer experience.

Client Background

CCM Garage operates three garages in Surrey and Sussex, providing a wide range of services including MOTs, vehicle repairs, alloy wheel repairs, and DPS gearbox services. Known for servicing all vehicle brands, CCM Garage has established itself as a reliable and comprehensive service provider in the region.

Client Background

TechMan distinguishes itself from competitors through its user-friendly interface and robust automation capabilities. Unlike other systems, TechMan offers automated email and text reminders for MOTs and services, streamlining customer communication. Its consistent workflow management, with reminders sent on individual dates, prevents booking overloads and ensures smoother operations. Additionally, TechMan’s seamless online booking system caters to the digital habits of modern customers, enhancing convenience.

Cooperation Experience

The transition to TechMan’s system was smooth, thanks to efficient data transfer and comprehensive on-site training provided by TechMan. Their team was responsive and supportive, addressing any issues promptly and ensuring CCM Garage’s staff felt confident using the new system. This partnership led to significant improvements in workflow management, customer communication, and overall efficiency, marking a transformative period for CCM Garage.

Solutions provided by TechMan

TechMan provided automated email and text reminders for MOTs and services, which replaced inefficient manual communications. Additionally, TechMan implemented an online booking system, allowing customers to conveniently schedule services. The seamless transfer of customer data and part numbers ensured a smooth transition from the old system, while robust support and training facilitated the successful implementation of these new tools.

Results Achieved

Through their partnership with TechMan, CCM Garage achieved significant results.

• Improved workshop management
• Increased invoice value
• The automated and online systems streamlined processes
• Reduced paper waste
• Optimised technician efficiency, and identified training needs
• Enhancement of customer service standards

Conclusion

The collaboration between CCM Garage and TechMan led to a significant transformation in operational efficiency and customer service. By implementing TechMan’s comprehensive management system, CCM Garage overcame the challenges of their outdated, paper-based processes. The automated reminders, online booking system, and efficient data management provided by TechMan streamlined their operations and enhanced the overall customer experience. This successful partnership improved workflow and profitability and positioned CCM Garage as a forward-thinking leader in the automotive service industry.