BTN Automotive

Introduction

Founded in 2021, BTN Automotive is a German car specialist based near Kettering, offering high-quality, trustworthy services combined with extensive automotive knowledge and competitive prices.

As the business grew, BTN Automotive sought a garage management system that could streamline its operations, improve customer service, and enhance efficiency. After being introduced to TechMan, BTN Automotive found a solution that met all its needs and more!

Owner of BTN Automotive, Ben Newman, discusses how TechMan’s garage management system has helped the business.

The Challenge

BTN Automotive faced challenges as the business developed, needing a system that could handle an increasing number of customers and vehicles, and keep technician productivity at a high level.

The lack of an efficient management system risked slowing down operations, reducing customer satisfaction, and increasing vehicle downtime for its fleet customers.

The Solution

After an introduction call with TechMan’s team, BTN Automotive quickly realised that TechMan was the ideal solution. The platform’s simplicity and comprehensive features, such as MOT reminders, a web-based platform, and tablets for technicians, were exactly what BTN Automotive needed to enhance its operations.

“The onboarding process was seamless and the training was easy. “Everything has been great from the start, and whenever we need technical help, TechMan is always there to assist.”

The Results

TechMan makes it easy for BTN Automotive to assign jobs to technicians and track progress in real-time. They can monitor which vehicles are on-site, which jobs are awaiting parts, and which are complete and awaiting payment.

“Communications have improved with TechMan as feedback from customers to be added directly to the job, as well as any notes for the rest of the team or myself.”

BTN Automotive relies heavily on TechMan’s reporting features, especially for managing fleet customers. The ability to link vehicles to account groups has helped minimise downtime for fleets and increased technician efficiency.

One of the standout features for BTN Automotive has been TechMan’s automatic MOT reminders. This feature has increased customer retention and boosted MOT bookings.

“We’ve seen an increase in bookings since using TechMan’s MOT reminders feature. Customers get a timely reminder and can conveniently book with us, helping us plan ahead – and encourage customers to book in with us.”

TechMan’s tablets have been a game-changer for BTN Automotive. Technicians now have access to all of the information they need to get on with the day, from job lists, notes, AutoData and Haynes Pro directly on their tablets, this has helped to improve efficiency in the workshop.

“The platform’s usability is excellent, and it’s made our technicians’ jobs easier and more efficient. We can log in from anywhere, which helps us manage operations better, making us more efficient and improving the overall customer experience.”

BTN Automotive’s fleet customers have benefited from the system’s reporting and MOT reminders leading to reduced downtime and improved customer service.

The company has also highlighted TechMan’s responsiveness and willingness to adapt the system to their needs, ensuring the software continues to evolve alongside their business.

“The team at TechMan listens to our feedback and makes adjustments based on our requirements, which is invaluable.”

BTN Automotive sees TechMan as an essential tool for the business. The combination of ease of use, robust features, and excellent customer support has provided substantial value.

“If we weren’t using TechMan, we’d have to use something else, and I just don’t think there’s anything else out there that fits our needs as well as TechMan does.”

Conclusion

“TechMan is a key player in the field. It’s made life easier for our technicians and office team, and it’s improved our relationship with customers. We’d recommend it to anyone looking for a top-tier garage management system.”